Since Tovad Holdings Pty Ltd offers non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is delivered. As a customer you are responsible for understanding this upon purchasing any item at our site. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. Divine Love Club™ (Tovad Holdings Pty Ltd) will not refund purchases for belief issues, nor due to misunderstandings about any of the products in the membership program. Tovad Holdings Pty Ltd also reserves the right to decline refund requests in the following situations:
- When a customer demands a refund without reason immediately after buying the membership.
- When a customer informs us about changing his/her decision to buy the membership.
- When reasons which prevent a customer from receiving the activations and are stated clearly. For example, if the customer requests a refund due to the absence of a "feeling" which we never claimed to provide and which are not listed in the feature list for our membership.
The above are not automatic rules and are applied on a per-individual basis and exceptional circumstances happen. We are always available to discuss customer needs and to work with you to ensure our membership is able to meet your needs. We do honor requests for refund for the following reasons:
- Verified non-delivery of the product: due to some e-mailing issues where you do not receive an e-mail from us.
All products and services are subject to sales tax both international and Australian. All Australian clients will be charged GST.
Tovad Holdings Pty Ltd
ABN: 161 3887 4807
Payment issues (PayPal and Stripe)
Upon investigation, some issues may be found to be on the side of PayPal or Stripe. We request that you contact either PayPal or Stripe in your relevant country (e.g. PayPal Australia) to further investigate the issue so that it can be resolved. If you wish to cancel your monthly subscription you are welcome to do so through your PayPal account or contact us at firstname.lastname@example.org.